Shipping policy
Ophira Beauty – www.ophirabeauty.com
1) Shipping Zones & Delivery Times
We offer worldwide shipping 🌍. All pieces are handcrafted and shipped directly from our workshop with the utmost care.
| Region | Shipping Method | Estimated Time | Cost |
|---|---|---|---|
| Worldwide | Standard | 5–10 business days (after production) | Free |
2) Processing & Production Time
Each Ophira Beauty piece is made to order and carefully personalized. The average production and preparation time is 3 to 5 business days.
Once your order has been shipped, you will receive an email confirmation with a tracking number to follow your package.
3) Order Tracking
You can track your order directly via the link in your shipping confirmation email. Please note that tracking updates may take 12–24 hours to appear after dispatch.
4) Shipping Address
- Please double-check your shipping address before confirming your order.
- If you need to correct it, contact us as soon as possible at contact@ophirabeauty.com. Once the order has been handed over to the carrier, changes are no longer possible.
5) Delays & Peak Periods
Delivery times may vary during high-demand periods (holidays, customs checks, weather conditions). Our team always does its best to ensure the fastest delivery possible.
6) Customs & Import Taxes
For orders outside the European Union, customs fees or import taxes may apply. These charges are the responsibility of the recipient. Please check your local customs regulations before ordering.
7) Lost or Damaged Packages
- Lost Package: If your tracking hasn’t updated for an unusual amount of time, contact us and we’ll open an investigation with the carrier.
- Damaged Package: If your order arrives damaged, please send us photos within 48 hours to contact@ophirabeauty.com.
8) Multiple Shipments
If your order contains several items, they may be shipped separately to ensure faster delivery. Each parcel will have its own tracking number.
9) Customer Support
Our customer support team is available 24/7 to assist you with any questions regarding your order or delivery.
📧 contact@ophirabeauty.com