All our jewelry is custom-made to order. The total time, including production and delivery, is generally 5 to 10 business days for international orders.

Once your jewelry has been handcrafted and shipped, you will receive a tracking number by email to follow your order in real time.

Yes ✅ Standard international shipping is free for all orders.

Personalized jewelry (engraved or photo pieces) cannot be returned or exchanged, unless there is an error on our part or a manufacturing defect.

When placing your order, you can upload a photo, name, or text depending on the model. A customization box is available directly on each product page.

⚠️ Please double-check your text before confirming your order, as once production begins, modifications are no longer possible.

All our jewelry is made from high-quality stainless steel with durable gold or silver finishes. They are water-resistant, sweat-proof, and will not tarnish over time.

No ✨ Our jewelry is designed to last. It is water-resistant and keeps its shine even with daily wear. We recommend avoiding direct contact with perfume or chemicals to preserve its brilliance.

Yes 🎁 Our personalized jewelry makes the perfect gift. Each order is carefully packaged and ready to offer. You can also add a personalized message during checkout.

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

All transactions are 100% secure.

Gently clean it with a soft, dry cloth. Avoid prolonged contact with chemicals or abrasives, and store it in its pouch to prevent scratches.

Our customer service is available 24/7. You can contact us through the Contact page on our website or by email at: contact@ophirabeauty.com.

We respond within 24 business hours.